Product Owners of My Cloud Home, My Cloud Home Duo and My Cloud OS5 Service.
We are currently experiencing a login issues that are preventing file access and use of the applications provided for your product, including the mobile and web apps.
During this login issue, you may access files stored locally on your device using a feature called Local Access if it is already enabled.
Local access is already enabled by default on My Cloud OS5 devices.
Issue is now resolved.
Product Owners of My Cloud Home, My Cloud Home Duo and My Cloud OS5 Service in China.
We have experienced intermittent login issues in the China region that have prevented file access and use of the applications provided for your product, including the mobile and web apps. The issues may keep fluctuating in China due to regional limitations.
During this login issue, users in China may access files stored locally on their device using a feature called Local Access if it is already enabled. If you do not yet have Local Access enabled and are able to successfully log in to your My Cloud Home device, we recommend that you follow the steps outlined in this knowledge base article to enable Local Access.
Local access is already enabled by default on My Cloud OS5 devices.
尊敬的中国My Cloud Home、My Cloud Home Duo 和 My Cloud OS5 服务产品的所有者，
我们在中国地区遇到了间歇性登录问题，导致无法访问文件以及使用为您的产品提供的应用程序（包括移动端APP和mycloud.com网页端）。 由于地区限制，这些问题在中国可能会持续波动。
在此登录问题期间，中国用户可以使用名为“本地访问”的功能（如果已启用）访问您存储在设备上本地文件。 如果您尚未启用“本地访问”，但能够成功登录到 My Cloud Home 设备，我们建议您按照本知识库文章 中概述的步骤来启用“本地访问”功能。
默认情况下，My Cloud OS5 设备上已启用本地访问。
Product Owners of My Cloud Home, My Cloud Home Duo and My Cloud OS5 Service in China.
We are currently experiencing a login issue in China that is preventing file access and use of the applications provided for your product, including the mobile and web apps. During this login issue, you may access files stored locally on your device using a feature called Local Access if it is already enabled.
Local access is already enabled by default on My Cloud OS5 devices.
Issue is now resolved.
Product Owners of My Cloud Home, My Cloud Home Duo and My Cloud OS5 Service in China.
We are currently experiencing a login issue in China that is preventing file access and use of the applications provided for your product, including the mobile and web apps. During this login issue, you may access files stored locally on your device using a feature called Local Access if it is already enabled.
Local access is already enabled by default on My Cloud OS5 devices.
Product Owners of My Cloud Home, My Cloud Home Duo and My Cloud OS5 Service in China.
We are currently experiencing a login issue in China that is preventing file access and use of the applications provided for your product, including the mobile and web apps. During this login issue, you may access files stored locally on your device using a feature called Local Access if it is already enabled.
Local access is already enabled by default on My Cloud OS5 devices.
Issue is now resolved.
Product Owners of My Cloud Home, My Cloud Home Duo and My Cloud OS5 Service in China.
We are currently experiencing a login issue in China that is preventing file access and use of the applications provided for your product, including the mobile and web apps. During this login issue, you may access files stored locally on your device using a feature called Local Access if it is already enabled.
Local access is already enabled by default on My Cloud OS5 devices.
中国 My Cloud Home、My Cloud Home Duo 和 My Cloud OS5 设备的所有者。
我们目前在中国遇到了登录问题，导致无法访问文件和无法使用该设备的应用程序，其中包括手机端
使用名为“本地访问”的功能（如果已启用）将文件本地存储在您的设备上
和网页端app。在此期间，如果本地访问功能已经启用，您可以在设备上使用该功能访问本地存储的文件。
默认情况下，My Cloud OS5 设备上已启用本地访问。
Services are back online and fully operational.
Product Owners of My Cloud Home, My Cloud Home Duo, and SanDisk ibi,
We are currently experiencing a service interruption that is preventing files access and use of the applications provided for your product, including the mobile, desktop, and web apps. During this service interruption, you may now access files stored locally on your device using a feature called Local Access.
The Local Access feature allows you to directly access your personal files from a Windows or MacOS computer that is connected to the same network as your device. To enable Local Access, use your favorite browser and connect to your device's Dashboard. Then enable the Local Access feature and create a new Local Access account. For more detailed instructions and walk-thru video, visit this knowledge base article.
For the My Cloud OS5 (My Cloud PR series and EX series) products, local access is already enabled and functional.
We continue to make every effort to restore all services as quickly as possible and will provide updates as we have them. We apologize for any inconvenience and appreciate the patience of our user community as we continue our urgent efforts to restore all services.
We are currently experiencing a service interruption that is preventing customers from accessing the My Cloud, My Cloud Home, My Cloud Home Duo, My Cloud OS5, SanDisk ibi, SanDisk Ixpand Wireless Charger service. Our team is working urgently to resolve the issue and restore access as soon as possible. We apologize for any inconvenience this may cause and appreciate your patience.
Western Digital is currently experiencing a service outage impacting the following products: My Cloud, My Cloud Home, My Cloud Home Duo, My Cloud OS5, SanDisk ibi, SanDisk Ixpand Wireless Charger.
We are working to restore service. We apologize for any inconvenience. Next update will be posted on Monday, April 3.
We are seeing issues with the proxy service in several regions. Service quality is currently degraded. We are investigating and working towards restoring full service.
2022-01-25 00:00:20-05:00: Proxy service quality is returning to normal. Our investigations continue and we are closely monitoring the health of the cluster.
2022-01-26 10:48:38-05:00: Proxy service quality has returned to normal. Symptoms are resolved and remediation work is complete. We are actively monitoring service health. Our focus is now shifting to researching contributing causes, which we will roll into our continuous service improvement efforts.
We experienced an issue with our service that brought your My Cloud Home or ibi device offline. We understand that your data is important to you, and the content on your device is not at risk from this outage.
The issue has been addressed with an update that is now available. The update will install automatically within a few hours, or you may speed up the process by power cycling the unit once.
We are experiencing authorization issues.
Issue is now resolved.
We are experiencing intermittent issues with password resets.
Issue is now resolved.
We are experiencing authorization issues.
Issue is now resolved.
Some users may see the error message "Something went wrong please check that you have an active internet connection and try again.
We are currently investigating the issue. Users should be able to login when they try again.
Issue is now resolved.
My Cloud services will be undergoing maintenance between 8am-2pm PST
Customers would be expecting intermittent issues with accessing the appstore on My Cloud Home devices
An update will be posted once this is completed
My Cloud services will be undergoing maintenance between 8am-12pm PST
Customers would be expecting intermittent issues with accessing the appstore on My Cloud Home devices
An update will be posted once this is completed
Customers in China may experience intermittent access issues.
Issue is now resolved.
Customers in China may experience intermittent access issues.
Issue is now resolved and team is looking to identify the root cause.
We are seeing issue with logging into My Cloud Home product line
Issue is now resolved and team is looking to identify the root cause
Enabling Google drive on Social and Cloud Import app is experiencing issues on certain Google accounts
My Cloud team has identified the root cause and is working on it
We are seeing issues with proxy server in EU and APAC region
Issue is now resolved and team is looking to identify the root cause
Regular maintenance for servers with no service disruption between 11am to 1pm PST
Systems should be all back up with no service disruption
Intermittent connectivity issues with cloud services between 11:20 AM PST to 12:00 PM PST
Issue is now resolved and team is looking to identify the root cause
Intermittent connectivity issues with cloud services between 12:30 PM PST to 1:30 PM PST
Issue is now resolved and team is looking to identify the root cause
All the IFTTT applets published for My Cloud Home are currently facing issues
Root cause identified and the issue is now resolved
We have fixed the issues, completed tests and created the app with new rules & policies for retrieving photos and videos as needed for Facebook
We have submitted required information and requested expedited certification process
Social and Cloud import app got approved by Facebook and the service is back online now
Intermittent connectivity issues with cloud services between 3:15 PM PST to 6:55 PM PST
Issue is now resolved and team is looking to identify the root cause
Root cause has been identified and fixed
Authentication provider CDN had issues
Root cause identified and the issue is now resolved
No Service or Customer Disruption expected for My Cloud Home services.
Please look at https://status.aws.amazon.com/ for further details
Started seeing issues between 2:00pm - 2:30pm PST