Services are back online and fully operational.
Product Owners of My Cloud Home, My Cloud Home Duo, and SanDisk ibi,
We are currently experiencing a service interruption that is preventing files access and use of the applications provided for your product, including the mobile, desktop, and web apps. During this service interruption, you may now access files stored locally on your device using a feature called Local Access.
The Local Access feature allows you to directly access your personal files from a Windows or MacOS computer that is connected to the same network as your device. To enable Local Access, use your favorite browser and connect to your device's Dashboard. Then enable the Local Access feature and create a new Local Access account. For more detailed instructions and walk-thru video, visit this knowledge base article.
For the My Cloud OS5 (My Cloud PR series and EX series) products, local access is already enabled and functional.
We continue to make every effort to restore all services as quickly as possible and will provide updates as we have them. We apologize for any inconvenience and appreciate the patience of our user community as we continue our urgent efforts to restore all services.
We are currently experiencing a service interruption that is preventing customers from accessing the My Cloud, My Cloud Home, My Cloud Home Duo, My Cloud OS 5, SanDisk ibi, SanDisk Ixpand Wireless Charger service. Our team is working urgently to resolve the issue and restore access as soon as possible. We apologize for any inconvenience this may cause and appreciate your patience.
Western Digital is currently experiencing a service outage impacting the following products: My Cloud, My Cloud Home, My Cloud Home Duo, My Cloud OS5, SanDisk ibi, SanDisk Ixpand Wireless Charger.
We are working to restore service. We apologize for any inconvenience. Next update will be posted on Monday, April 3.
We are seeing issues with the proxy service in several regions. Service quality is currently degraded. We are investigating and working towards restoring full service.
2022-01-25 00:00:20-05:00: Proxy service quality is returning to normal. Our investigations continue and we are closely monitoring the health of the cluster.
2022-01-26 10:48:38-05:00: Proxy service quality has returned to normal. Symptoms are resolved and remediation work is complete. We are actively monitoring service health. Our focus is now shifting to researching contributing causes, which we will roll into our continuous service improvement efforts.
We experienced an issue with our service that brought your My Cloud Home or ibi device offline. We understand that your data is important to you, and the content on your device is not at risk from this outage.
The issue has been addressed with an update that is now available. The update will install automatically within a few hours, or you may speed up the process by power cycling the unit once.
We are experiencing authorization issues.
Issue is now resolved.
We are experiencing intermittent issues with password resets.
Issue is now resolved.
We are experiencing authorization issues.
Issue is now resolved.
Some users may see the error message "Something went wrong please check that you have an active internet connection and try again.
We are currently investigating the issue. Users should be able to login when they try again.
Issue is now resolved.
My Cloud services will be undergoing maintenance between 8am-2pm PST
Customers would be expecting intermittent issues with accessing the appstore on My Cloud Home devices
An update will be posted once this is completed
My Cloud services will be undergoing maintenance between 8am-12pm PST
Customers would be expecting intermittent issues with accessing the appstore on My Cloud Home devices
An update will be posted once this is completed
Customers in China may experience intermittent access issues.
Issue is now resolved.
Customers in China may experience intermittent access issues.
Issue is now resolved and team is looking to identify the root cause.
We are seeing issue with logging into My Cloud Home product line
Issue is now resolved and team is looking to identify the root cause
Enabling Google drive on Social and Cloud Import app is experiencing issues on certain Google accounts
My Cloud team has identified the root cause and is working on it
We are seeing issues with proxy server in EU and APAC region
Issue is now resolved and team is looking to identify the root cause
Regular maintenance for servers with no service disruption between 11am to 1pm PST
Systems should be all back up with no service disruption
Intermittent connectivity issues with cloud services between 11:20 AM PST to 12:00 PM PST
Issue is now resolved and team is looking to identify the root cause
Intermittent connectivity issues with cloud services between 12:30 PM PST to 1:30 PM PST
Issue is now resolved and team is looking to identify the root cause
All the IFTTT applets published for My Cloud Home are currently facing issues
Root cause identified and the issue is now resolved
We have fixed the issues, completed tests and created the app with new rules & policies for retrieving photos and videos as needed for Facebook
We have submitted required information and requested expedited certification process
Social and Cloud import app got approved by Facebook and the service is back online now
Intermittent connectivity issues with cloud services between 3:15 PM PST to 6:55 PM PST
Issue is now resolved and team is looking to identify the root cause
Root cause has been identified and fixed
Authentication provider CDN had issues
Root cause identified and the issue is now resolved
No Service or Customer Disruption expected for My Cloud Home services.
Please look at https://status.aws.amazon.com/ for further details
Started seeing issues between 2:00pm - 2:30pm PST