My Cloud Home Status

My Cloud OS3 Service is UP and RUNNING

My Cloud OS3 Service is UP and RUNNING

Incidents History

  • files.mycloud.com login issue

    03 Sept 2019 Resolved

    Login access to files.mycloud.com is currently unavailable

    Issue is now resolved and team is looking to identify the root cause

  • Intermittent access issue

    02 Aug 2019 Resolved

    Customers in China may experience intermittent access issues.

    Issue is now resolved and team is looking to identify the root cause

  • Intermittent email delivery issue

    04 Sept 2018 Resolved

    We are experiencing intermittent delays with our email delivery for notifications.

    We are actively working to fix the issue and it should be resolved soon.

  • Server Maintenance

    7 Aug 2018 Maintenance

    Regular maintenance for servers with no service disruption between 12pm to 12:30pm PST

    Maintenance complete and systems are back to normal now

  • Intermittent AWS Connectivity Issues in Oregon region

    18 Oct 2017 Resolved

    No Service or Customer Disruption expected for My Cloud services.

    Please look at https://status.aws.amazon.com/ for further details

    Started seeing issues between 2:00pm - 2:30pm PST

  • Connectivity issues

    15 June 2017 Resolved

    Resolved: We have started stabilizing and normal operations resumed at 8:15am PST (15 June 2017, 08:15 PST)

    Investigating: Started seeing connectivity issues starting 7am PST (15 June 2017, 07:00 PST)

  • Intermittent connectivity issues in China

    16 May 2017 Resolved

    Resolved: Issue was identified and resolved. All the devices connectivity in China region should be back to normal

    Fix applied: Issues with Aliyun cloud servers. (16 May 2017, 03:34 PST)

    Investigating: Started seeing intermittent connectivity issues between 12:30pm PST - 1:30pm PST (16 May 2017, 07:00 PST)

  • Intermittent connectivity issues

    20 Apr 2017 Resolved

    Resolved: All the services are up and completely functional

    Fix applied: Problem was with the high connections to the DB that caused intermittent issues

    Investigating: Started seeing intermittent connectivity issues between 3am PST - 11:15am PST (20 Apr 2017, 11:30 PST)

  • Front End Data Center Migration

    13 Apr 2017 Maintenance

    MyCloud.com front end data center migration is scheduled for Monday April 17th 12.30 PM (13 Apr 2017, 12.30 PST)

    This is a scheduled maintenance and there will be no service interruption

    Please contact customer support for any questions or issues

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